Unsolicited calls from insurance companies or insurance intermediaries in connection with supplementary health insurance are only permitted if a business relationship already exists or if you were a client less than three years ago. Calls are also permitted if they are made on the recommendation of a third party known to you. If you believe that you have been contacted by telephone in connection with supplementary health insurance without authorisation, you can report this to FINMA using the form below.

Please note that only unsolicited telephone calls in connection with supplementary health insurance should be reported to FINMA. Unsolicited telephone calls in connection with compulsory basic insurance should be reported to the Federal Office of Public Health (FOPH) and telephone calls in connection with unsolicited advertising should be reported to the State Secretariat for Economic Affairs (SECO).